We aim to provide a fair and transparent process for all customers.

* If the device sent does not match the described condition, we will issue a revised offer.
* You may accept or decline the revised offer.
* If you decline, we will return your item to you at no cost.
* If a device is found to be lost or damaged in transit, claims are handled according to the courier’s liability rules.
* All disputes are reviewed manually to ensure fairness.